Exchange or return policy

MSB aims to please every customer through their purchases. We will assist customers who are not satisfied with their order. If you are unsatisfied with your purchase contact us through (msbgemsandjewellery@gmail.com)

Eligibility for Exchange

• Items will qualify for exchange after 7 days of delivery date.

• Product will qualify for exchange only when it is unused, undamaged, in its original condition with all tags and certificate intact.

• Customers must have an original receipt or proof of payment to initiate exchange. 

• Exchange requests depend on product or variant availability at that time.

Exchange Process

• Initiate the exchange process by sending your Order ID and reason for exchange.

• A member of our team will conduct a review of your request before organizing a return pickup service if needed.

• After receiving the return item and passing inspection, replacement will be shipped in 2-4 business days.

Non-Exchangeable Items

• Items brought on sale/offers are not eligible for any kind of exchange unless they are damaged or defective. 

• Perishable or used items in any way are not eligible for any kind of exchange. 

Important Notes

• If the reverse pickup service is not active in your area then you must ship the product to our designated address yourself.

• We will assess the product and your request can be denied when inspecting returned items which fail to live up to our quality demands.

To initiate the return and Exchange  procedure, please contact our customer support team at (msbgemsandjewellery@gmail.com) or call on (Number) with your order details prepared.